I will admit up front that I am a distant relative of the Lodge owners through marriage, from Saskatchewan. Having witnessed on a number of occasions the level of commitment the family invests in the culture of hospitality that is at the heart of what guests experience daily, I am truly in awe of this place. I would never hesitate to describe their customer service practices as exemplary. Donnelly family members tell me their secret is they treat guests like family coming home for the holidays. The number of repeat guests over decades and across generations, litterally, attests to the quality of their "Canadian" experience. Having quizzed a number American guests recently about their attachment to Donnelly's Minnitaki Lodge, I have to come to realize that coming here has become over time their quintessential "Canadian" holiday. I believe that says a lot!
I will admit up front that I am a distant relative of the Lodge owners through marriage, from Saskatchewan. Having witnessed on a number of occasions the level of commitment the family invests in the culture of hospitality that is at the heart of what guests experience daily, I am truly in awe of this place. I would never hesitate to describe their customer service practices as exemplary. Donnelly family members tell me their secret is they treat guests like family coming home for the holidays. The number of repeat guests over decades and across generations, litterally, attests to the quality of their "Canadian" experience. Having quizzed a number American guests recently about their attachment to Donnelly's Minnitaki Lodge, I have to come to realize that coming here has become over time their quintessential "Canadian" holiday. I believe that says a lot!
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